How TD Bank Uses Relay’s Dedicated CX Channel to Engage Their Customers
Oct 09, 2020
TD Bank’s tech-forward communication approach during COVID may offer lessons for other financial institutions to consider. Our CEO Matt Gillin gives an inside look at how Relay provided proactive guidance, support and critical information to TD Bank’s customers at the height of COVID-19.
- Dedicated CX channel for real-time updates
- Education around transactions
- Digital education during in-person servicing
- Elevated digital onboarding