Relay Messenger
Introducing Relay Messenger: Our two-way chat solution embedded right within your Relay Feeds. Have real, proactive conversations with your customers at scale.
A Secure & Compliant Solution for Real Two-Way Conversations
Relay Messenger brings your staff a push-to-chat solution to have secure conversations with your customers and share timely content all within Relay feeds.
Secure
Chat with your customers, members, or patients in a secure way thanks to our HIPAA-compliant, TCPA, and HITRUST CSF certified solution.
Proactive
Relay Messenger is proactive in nature: Your team invites customers to visit their Relay Feed where the customer can then chat with a member of your team. With it, you can reach out to customers at critical times of your their journey.
Personalized
No chatbots, only real conversations. Provide your customers with the ability to have personalized interactions with your staff via mobile and receive tailored content relevant to their conversations.
How Relay Messenger Works
Push-to-chat:
Invite customers to chat directly within Relay Feeds
Invite customers to chat directly within Relay Feeds
With Relay Messenger, your team can proactively invite customers to their Relay Feeds where a live chat between your customers and staff members can take place. The invitation is sent via SMS, the chat happens within your HIPAA-compliant Relay Feed.
Drive interaction:
Have real-time, personalized conversations
Have real-time, personalized conversations
Relay Messenger is built for your team to have real, live, and interactive chats with your customers. Once the chat has started, your staff can send relevant content to the customer, invite other agents to the chat, and even ping a customer if they have gone idle.
Augment outreach at scale:
Make it easy to connect with customers in critical moments
Make it easy to connect with customers in critical moments
No more waiting for customers to pick up the phone. With Relay Messenger, your highly-skilled staff of health coaches, advisors, clinicians, and more can chat with customers at scale without wasting valuable time.
Real, two-way conversations with customers at scale
Organizations use Relay Messenger for:
• Health coaches looking to drive adoption of their services
• Clinicians and pharmacists improving therapy or treatment adherence
• Pharmacists driving prescription fulfillment and follow ups
• Answering members’ Explanation of Benefits questions
• Improving patient care management
