Customer Moments

The cure-all for your most challenging customer moments

Relay’s customer engagement solutions are proven to build trust and create value across the entire customer experience.

Application Pull-through

Increase application pull-through, minimize drop-off and accelerate completions so you can recognize revenue sooner

  • Simplify multi-step loan application processes 
  • Re-engage applicants who fall out
  • Pull applications through faster

Onboarding

Improve customer onboarding to build trust, deepen engagement and increase customer lifetime value

  • Create a positive first time user experience
  • Increase adoption of your app and portal
  • Drive account activation

Servicing

Reduce inbound calls, help customers self-serve and increase customer satisfaction

  • Move more customers to digital channels 
  • Make workflows more efficient
  • Improve first call resolution and NPS

Billing

Accelerate payments, automate processes and eliminate costly inefficiencies

  • Improve collections
  • Drive paperless pay and autopay enrollment
  • Streamline friction points like credit card declines

Renewal

Increase likelihood of customer contract renewals and upgrade customers to more profitable plans

  • Decrease attempts to renew customers
  • Make renewals happen earlier 
  • Reduce churn

Cross Sell & Up-sell

Increase uptake on products and services by delivering more personalized, timely recommendations

  • Educate on relevant products
  • Make it easier for your customer to enroll
  • Promote your under-utilized products and services

Your Customer Moments

Looking for something else? Relay has customer engagement solutions for your hardest to reach customers, missed opportunities or costly interactions.

Give us your toughest engagement challenge.