35% Faster Refills For Maxor
Maxor was looking to reduce outbound call costs while supporting a variety of critical patient moments, including refill reminders, clinical escalations and copay assistance. With Relay, they saw cost reductions and improvements for both the pharmacy and patients alike.
Challenges Overcome
Outbound calls
Maxor’s patient communication strategy relied heavily on costly outbound calls. And while they weren’t looking to eliminate the call center entirely, they wanted to become more efficient with patient communications and drive better engagement.
Outbound calls
Maxor’s patient communication strategy relied heavily on costly outbound calls. And while they weren’t looking to eliminate the call center entirely, they wanted to become more efficient with patient communications and drive better engagement.
Challenges Overcome
Outbound calls
Maxor’s patient communication strategy relied heavily on costly outbound calls. And while they weren’t looking to eliminate the call center entirely, they wanted to become more efficient with patient communications and drive better engagement.
Outbound calls
Maxor’s patient communication strategy relied heavily on costly outbound calls. And while they weren’t looking to eliminate the call center entirely, they wanted to become more efficient with patient communications and drive better engagement.
Challenges Overcome
Medication adherence & education
The team was looking for secure, HIPAA-compliant patient engagement software to help improve medication adherence and patient education.
Medication adherence & education
The team was looking for secure, HIPAA-compliant patient engagement software to help improve medication adherence and patient education.
Challenges Overcome
The patient experience
The goal was to help patients find lower-cost drugs and pharmacies, drive faster refills, and improve the overall experience.
The patient experience
The goal was to help patients find lower-cost drugs and pharmacies, drive faster refills, and improve the overall experience.
Results Achieved
50%
Reduction in outbound calls
With a smarter, more engaging digital strategy, Maxor and Relay effectively provided the most important information directly to patients to help them better utilize low-cost medications within their formulary options, and Maxor ultimately reduced the number of outbound calls previously required to refill prescriptions.