High healthcare member engagement is proven to increase healthy behaviors and better outcomes. But healthcare companies are facing a communication…

The Client Success team is the heartbeat of the Relay organization. They are responsible for onboarding new clients, educating them…

Healthcare companies across the country are discovering that text messaging Medicaid members may be the missing link to engaging and…

This October, in conjunction with CX Day (October 1st) and Customer Experience Week (October 7th – October 11th), we’ve decided to celebrate two of…

The solution to health plan member engagement is within reach — literally. According to a Deloitte study, Americans are picking up their smartphones…

If you’ve sat in a board meeting any time in the last few years, you have probably spent some time…

A successful member onboarding strategy is the best opportunity for healthcare companies to improve engagement, drive healthier behaviors, and lower overall costs.…

If you were to list out today’s biggest customer experience trends, you would see how much they coincide with current…

Leading analyst firm selects Relay as an innovative, impactful, and intriguing vendor in their annual customer service and support report.…