Exceptional Patient Engagement Strategies Start With Today’s CX Trends
If you were to list out today’s biggest customer experience trends, you would see how much they coincide with current…
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Relay Designated a Gartner Cool Vendor in CRM Customer Service and Support
Leading analyst firm selects Relay as an innovative, impactful, and intriguing vendor in their annual customer service and support report.…
Improve Customer Onboarding In Banking With A Simple Follow Up
Relay CMO Brie Tascione discusses how and why banks should embrace onboarding ‘micromoments’ in an article published by BAI Banking…
Meet the Team: Dan
VP of Business Development Dan Sweeney never backs down from a challenge, or a chance to go toe-to-toe in 80’s…
FinovateFall 2018 Recap: Customer Experience Steals the Show
CX Builder™ earned Relay the honor of demoing at FinovateFall 2018 because it enhances one of the most important facets…
10 Steps to Improving Customer Experience in Banking
If you want growth — and to hold onto that growth — the ticket is improving customer experience in banking.…
Healthcare Digital Marketing Award Goes to Relay and Maxor
Together with our client Maxor, we’ve been named a winner in the “Digital Campaign of the Year” category in Modern…
Make the Most of Your Account Opening Process
Today’s consumer expects personal, simple and complete communications, even with their banks. Meeting these expectations, mobile-first, is the only way…
Utility Customer Engagement That Builds Goodwill and Boosts Profits
Relay utility customers have seen a 33% reduction in inbound service calls, a 40% decrease in the direct mail pieces…