Personalized Mobile Messaging in Banking: The New Industry Standard
Personalized mobile messaging in banking is no longer just a nice-to-have. At Money 20/20 this year, the theme was “Journey to the…
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Educate Users About Phishing and Fraud to Close the Trust Gap
Educating your banking customers about phishing and fraud to protect them and earn their trust may be more attainable than…
Medicaid Mobile Engagement Solution Wins Third Modern Healthcare Award for Relay
Each year, Modern Healthcare and Ad Age honor a handful of healthcare companies for “delivering high quality, affordable and accessible healthcare, promoting the health…
Healthcare Member Engagement Leads to Fewer Gaps in Care, More Preventative Screenings
High healthcare member engagement is proven to increase healthy behaviors and better outcomes. But healthcare companies are facing a communication…
Meet the Team: Client Success
The Client Success team is the heartbeat of the Relay organization. They are responsible for onboarding new clients, educating them…
Why Text Messaging Medicaid Members Drives Higher Engagement and Better Outcomes
Healthcare companies across the country are discovering that text messaging Medicaid members may be the missing link to engaging and…
Relay Celebrates Customer Service Week 2019
This October, in conjunction with CX Day (October 1st) and Customer Experience Week (October 7th – October 11th), we’ve decided to celebrate two of…
Health Plan Member Engagement Is All In the Pocket for Payers
The solution to health plan member engagement is within reach — literally. According to a Deloitte study, Americans are picking up their smartphones…
How to Increase Your NPS Score With Ongoing Customer Engagement
If you’ve sat in a board meeting any time in the last few years, you have probably spent some time…