Taylor Fleming
Dec 18, 2024
Improving HEDIS Scores Through Digital Communication and Engagement
HEDIS, the Healthcare Effectiveness Data and Information Set, is a vital set of measures, developed by the NCQA, that evaluates…
Dec 09, 2024
Relay Network Renews HITRUST r2 Certification
We are pleased to announce that Relay has renewed its certified status for information security by HITRUST for another two…
Nov 13, 2024
Understanding HEDIS Measures: What You Need to Know Heading into 2025 and Beyond
Today, healthcare organizations are increasing their focus on enhancing the quality of care to optimize patient outcomes. An essential element…
Oct 30, 2024
Privacy is Paramount: Best Practices for HIPAA Compliant Text Messaging
Text messaging has become an integral part of healthcare communication, offering a convenient and immediate way for healthcare payers and…
Oct 22, 2024
AHIP Consumer and Digital Forum Recap
Members of the Relay team attended AHIP CDF event in Nashville a few weeks ago to learn from and network…
Oct 10, 2024
The Financial Impact of Using HIPAA Compliant Text Messages
Today, the mix of channels payers and providers can use to communicate with their members and patients can be very…
Oct 04, 2024
Empathy in Action: A Recap from Our Speaking Session with Angela Cornacchia, Alkermes
We had a great time at the Hubs and Specialty Pharmacy Models West Event last month and were honored to…
Sep 30, 2024
What is HIPAA Compliant Texting? Everything You Need to Know
Member and patient communications have transformed over the course of the digital age. The rise in smartphone adoption and usage…
Sep 02, 2024
Relay’s Event Schedule: Fall 2024
As we close out the summer, Relay is kicking off event season with an action-packed fall! We have team members…
Jun 25, 2024
AHIP 2024: Relay’s Impactful Presence
At the AHIP 2024 annual conference in Las Vegas, the Relay team had an enriching experience connecting with clients, learning…
May 22, 2024
Mar 20, 2024
Colorectal Cancer Awareness Month: Improving CRC Screening Rates Using Relay Feeds
March is Colorectal Cancer Awareness month, creating an opportunity to drive awareness around the disease. Colon cancer is now among…
Aug 09, 2023
Relay Network’s Salesforce Cloud App is Now Available on the Salesforce AppExchange
When we look for product enhancement opportunities, our client needs are always top of mind. That’s why, when we saw…
Jul 25, 2023
Navigating Medicaid Redetermination Post-PHE Unwinding
Medicaid redetermination continues to make headlines, given the challenges that have arisen from the expiration of the COVID-19 public health…
Jun 09, 2023
Bracing for the Silver Tsunami: How to Engage with Members Aging Into Medicare Advantage
As the U.S population ages, health payers and Medicare Advantage (MA) leaders are preparing for the “Silver Tsunami” – an…
May 26, 2023
Mental Health Awareness Month: Unlocking the Power of Mental Health Resources
Mental health has always been, and will always be, an important topic, but the challenges that come with mental health…
May 18, 2023
Making Consumerism Work for the Modern-Day Patient
Healthcare consumerism has become an increasingly important topic for a variety of healthcare stakeholders including: payers, providers, and those within…
Apr 28, 2023
Patient Experience Week: The Value of Relevant Content for an Enhanced Experience
Patient Experience Week, presented by the Beryl Institute, is an annual celebration of the importance of patient engagement, experience, and…
Apr 20, 2023
Relay Named a 2023 Top Workplace Winner by the Philadelphia Inquirer
We are proud to share that Relay has been named a 2023 Top Workplace by the Philadelphia Inquirer for the…
Apr 13, 2023
Event Recap: CBA Live
Relay was proud to sponsor CBA Live this year for the seventh year in a row! The Relay team who…
Mar 30, 2023
Building A Medicare Communications Strategy
By 2030, all Baby Boomers will be above the age of 65. Businesses in both the public and private sector…
Feb 14, 2023
CX Expert, Shep Hyken Hosts Interview Series with Relay CEO, Matt Gillin
Our CEO, Matt Gillin, had the opportunity to speak with Customer Service & CX Expert, Shep Hyken about all things…
Jan 24, 2023
Relay Network Achieves HITRUST Risk-based, 2-year Certification
We are pleased to announce that Relay has earned Certified status for information security by HITRUST and has met the…
Nov 22, 2022
The Scroll is the New Click
Our CEO, Matt Gillin, sat down with Polly Jean Harrison, from the Fintech Times during the Money 20/20 Conference last…
Nov 01, 2022
Event Recap: Money 20/20
The Relay team is still recovering from a great trip to Money 20/20 in Las Vegas last week! Between meetings,…
Oct 27, 2022
Research Suggests: Member Experience Can Drive Member and Employer Group Retention
With open enrollment quickly approaching, consumers now have the choice once again to re-up their health insurance plan or reevaluate…
Oct 24, 2022
Why is Everyone Talking about Feed Technology?
To learn more about how Relay can help with your customer engagement, reach out to sales@relaynetwork.com To experience a Relay…
Aug 16, 2022
New Study: Consumers Report Higher Willingness to Engage with Brands via Feed Technology
Organizations across industries have poured millions into digital strategies and tools to drive better engagement among customers, but in today’s…
Aug 16, 2022
Create Customers for Life: How Meaningful Engagement Improves Trust, Profits, and Drives Better Customer Interaction
Traditional banks and credit unions have a lot to consider when it comes to their customer engagement strategies today: From…
May 06, 2022
The Quantifiable Impact of Relay for Health Payers
Member engagement continues to be a top priority for health payer organizations, especially given the ways in which it has been…
Apr 22, 2022
The Quantifiable Impact of Relay for Financial Services
Central to their customer engagement strategies, financial services organizations have traditionally relied on outreach mechanisms such as email, direct mail,…
Apr 21, 2022
Relay is Back in Action!
After a nearly two-year hiatus, Relay is back in action attending quite a few in-person events this spring! Our team…
Mar 31, 2022
Create Members for Life: Improve member health and sentiment while lowering costs for health payers
What do you think is the quantifiable impact that creating relationships through meaningful engagement could have on the overall experience…
Mar 01, 2022
New Study: Increased Frequency, Decreased Relevance of Brand Messages Led to Double-Digit Customer Opt-Outs in 2021
More than ever, businesses are utilizing omnichannel marketing strategies to reach customers, believing that reaching customers “where they are” will…
Feb 28, 2022
Improving Member Trust: How Meaningful Digital Member Engagement Drives Employer Group Retention for Health Payers
Relay’s own SVP of Healthcare, Dan Sweeney, had the opportunity to moderate a lively discussion on meaningful digital member engagement…
Jan 27, 2021
Year in Review: 2020
Kicking off the year with excitement around our $30 million investment from LLR Partners, we were positioned and ready for success in…
Nov 10, 2020
EY Announces Matt Gillin of Relay Network as an Entrepreneur Of The Year® 2020 Philadelphia Award Winner
Radnor, PA, November 10, 2020 – Ernst & Young LLP (EY US) today announced that Matt Gillin, CEO and co-founder of Relay…