team-relaynetwork@flickerbox.com
Nov 04, 2020
Relay Brand Update
Over the past year we’ve made incremental updates to our visual styling to better reflect the evolution of our company,…
Jun 02, 2020
Digital Banking Solutions for Now and the Future of Financial Services
In mid-March, the abrupt limitation of face-to-face interactions thrust digital banking solutions into the spotlight. Many financial institutions unfortunately found…
Jun 02, 2020
Healthcare Communication Can (And Should) Anticipate Member Needs
Healthcare communication platforms and tools have been gaining traction for years – promising lower operational costs, more efficient member and…
Mar 27, 2020
Why You Need Guided Customer Service Now More Than Ever
Companies that act quickly and provide proactive information and support to customers during critical moments demonstrate customer commitment, earn trust…
Feb 10, 2020
Relay Network Announces New Salesforce Integration
We’re excited to announce Relay’s integration with Salesforce Customer 360, allowing our clients to quickly deploy Relay’s personalized mobile experiences…
Jan 16, 2020
Relay Customer Experience Solution Named a Finalist in 2020 Stevie® Awards
We are so excited to announce that we’ve been named a Finalist in the Solutions Technology Partner of the Year category in…
Jan 15, 2020
Year in Review: 2019
We kicked off the year by launching a brand new website and ended the year raising a round of funding.…
Jan 07, 2020
Relay CEO Matt Gillin Featured on Shep Hyken’s Be Amazing or Go Home
This past December, Relay CEO and Co-Founder Matt Gillin was invited to be featured on Shep Hyken’s latest season of Be Amazing or…
Dec 13, 2019
Personalized Mobile Messaging in Banking: The New Industry Standard
Personalized mobile messaging in banking is no longer just a nice-to-have. At Money 20/20 this year, the theme was “Journey to the…
Nov 18, 2019
Educate Users About Phishing and Fraud to Close the Trust Gap
Educating your banking customers about phishing and fraud to protect them and earn their trust may be more attainable than…
Nov 13, 2019
Medicaid Mobile Engagement Solution Wins Third Modern Healthcare Award for Relay
Each year, Modern Healthcare and Ad Age honor a handful of healthcare companies for “delivering high quality, affordable and accessible healthcare, promoting the health…
Oct 28, 2019
Healthcare Member Engagement Leads to Fewer Gaps in Care, More Preventative Screenings
High healthcare member engagement is proven to increase healthy behaviors and better outcomes. But healthcare companies are facing a communication…
Oct 07, 2019
Meet the Team: Client Success
The Client Success team is the heartbeat of the Relay organization. They are responsible for onboarding new clients, educating them…
Oct 04, 2019
Why Text Messaging Medicaid Members Drives Higher Engagement and Better Outcomes
Healthcare companies across the country are discovering that text messaging Medicaid members may be the missing link to engaging and…
Oct 01, 2019
Relay Celebrates Customer Service Week 2019
This October, in conjunction with CX Day (October 1st) and Customer Experience Week (October 7th – October 11th), we’ve decided to celebrate two of…
Aug 02, 2019
Health Plan Member Engagement Is All In the Pocket for Payers
The solution to health plan member engagement is within reach — literally. According to a Deloitte study, Americans are picking up their smartphones…
Jul 13, 2019
How to Increase Your NPS Score With Ongoing Customer Engagement
If you’ve sat in a board meeting any time in the last few years, you have probably spent some time…
Jul 03, 2019
Improve Member Onboarding With These 5 Quick Wins
A successful member onboarding strategy is the best opportunity for healthcare companies to improve engagement, drive healthier behaviors, and lower overall costs.…
May 15, 2019
Exceptional Patient Engagement Strategies Start With Today’s CX Trends
If you were to list out today’s biggest customer experience trends, you would see how much they coincide with current…
Mar 21, 2019
Relay Named a Top 10 Workplace in Philadelphia for 2019
We’re so proud to announce that we placed in the top 10 at the 2019 Top Workplace Awards by the Philadelphia Inquirer…
Mar 04, 2019
Relay Designated a Gartner Cool Vendor in CRM Customer Service and Support
Leading analyst firm selects Relay as an innovative, impactful, and intriguing vendor in their annual customer service and support report.…
Feb 25, 2019
Relay Reaches 20 Million Active Customer Feeds
We’ve reached (and surpassed) 20 million active users, meaning our clients have established personalized, one-to-one connections with over 20 million…
Feb 19, 2019
Improve Customer Onboarding In Banking With A Simple Follow Up
Relay CMO Brie Tascione discusses how and why banks should embrace onboarding ‘micromoments’ in an article published by BAI Banking…
Dec 06, 2018
Meet the Team: Dan
VP of Business Development Dan Sweeney never backs down from a challenge, or a chance to go toe-to-toe in 80’s…
Nov 05, 2018
FinovateFall 2018 Recap: Customer Experience Steals the Show
CX Builder™ earned Relay the honor of demoing at FinovateFall 2018 because it enhances one of the most important facets…
Nov 05, 2018
10 Steps to Improving Customer Experience in Banking
If you want growth — and to hold onto that growth — the ticket is improving customer experience in banking.…
Nov 02, 2018
Healthcare Digital Marketing Award Goes to Relay and Maxor
Together with our client Maxor, we’ve been named a winner in the “Digital Campaign of the Year” category in Modern…
Oct 03, 2018
Make the Most of Your Account Opening Process
Today’s consumer expects personal, simple and complete communications, even with their banks. Meeting these expectations, mobile-first, is the only way…
Sep 05, 2018
Bank Onboarding Best Practices To Win Your Customers’ Trust
One benefit of working so closely with our customers: When bank onboarding best practices start to change, we see it…
Aug 29, 2018
Utility Customer Engagement That Builds Goodwill and Boosts Profits
Relay utility customers have seen a 33% reduction in inbound service calls, a 40% decrease in the direct mail pieces…
Aug 07, 2018
Customer Journey Mapping Examples to Improve Your User Experience
Customer journey mapping examples highlight an important and growing segment of the digital customer experience: Using mobile to provide customers…
Aug 01, 2018
Dominion National Releases Mobile Communication Platform for Members
ARLINGTONG, Va. – Dominion National, a leading dental insurer and administrator of dental and vision benefits headquartered in Arlington, VA, announced…
Jul 31, 2018
Relay Recognized As a Most Exciting, Innovative Solution in Fintech
FinovateFall 2018 is coming to New York this September, and we’re thrilled to announce that Relay will be coming with…
Jun 04, 2018
Increase Mobile Engagement with the Answers to These 7 Questions
The quest to increase mobile engagement gets more challenging every day, as customer moments are shrinking to micro-moments and they…
May 13, 2018
PACT Enterprise Awards Honors Relay for Advancing Philly Tech
Relay Network received the highest honor at the 25th Annual PACT Enterprise Awards in the Technology Emerging category. Hosted by…
Mar 26, 2018
Winning at Customer Engagement Means Personalizing Every Micromoment
Case Studies Mar 26, 2018 Relay CMO Brie Tascione’s article on how important it is to get your customer micromoments…
Mar 01, 2018
Mobile Engagement Automation: The Must-Have Buyer’s Guide
Whether you’re just starting the process of deciding between mobile engagement services or already working with a mobile engagement company…
Feb 05, 2018
Chatbots May Be A CRM Win, But Great CX Eliminates The Need To Ask
CRM chatbots only work if a customer asks a question first. To build relationships with your customers, you can’t just…
Jan 11, 2018
Digital Tools Support Changing Health Insurance Needs for Employers
Rising customer expectations require a new approach to engagement. Today’s customers want and expect communications with the businesses in their…
Nov 02, 2017
3 Steps to Automate Mobile Engagement and Improve Your CX
Are you… Trying to increase mobile engagement rates with your customers? Struggling to send timely content to customers throughout their…
Aug 17, 2017
Why SMS Alone Is Not Enough For Your CX Strategy
It’s no question that text messaging is an effective way to reach your customers. But when you need a secure…
Aug 04, 2017
Meet the Team: Rebecca
We hire such amazing people that we want to share a little bit about them. Rebecca started at Relay about…
Jun 28, 2017
Relay Network Brings Related Customer Communications Together for More Streamlined Experiences
PHILADELPHIA, Pa. — Today, Relay Network, the mobile customer communications platform for guided experiences, launched Branded Messages. This new feature enables…
Jun 21, 2017
How a Twitter Follow Could Change Your Whole Perspective
Right now, Philadelphia seems to be one of the best places in the country for people to start or relocate…
Jun 02, 2017
Relay CEO Joins Inc. Uncensored Podcast for “Exit Interview”
In their weekly “Exit Interview” segment, the team from the popular tech and business focused Inc. Uncensored podcast interviewed Relay CEO and…
Apr 19, 2017
Philly.com Names Relay Network a 2017 Top Workplaces Award Winner
Relay Network is proud to be named a winner and member of Philly.com’s annual Top Workplaces list, a collection of…
Feb 15, 2017
Taking ‘Digital Transformation’ in Customer Experience from Buzzword to Reality
One of the major ‘buzzwords’ for businesses and startups across industries in 2016 was ‘digital transformation’, and nowhere is this…
Jan 18, 2017
Helping Enterprises Navigate TCPA Compliance: A Q+A with Privacy Law Attorney Charles Kennedy
The specifics of TCPA – and the courts’ interpretation of them – can be complex and confusing for enterprises, so…
Nov 28, 2016
Cable, Banks and Health Insurers Mastering Customer Experience With Mobile Messaging
Relay Network is reinventing customer service by delivering private, proactive, and personal communications for leading brands in cable, banking and…
Nov 18, 2016
New Mobile Service for Health Insured
The largest health insurer in Arkansas expands customer communications solutions with the help of technology company Relay Network. The largest…
Nov 03, 2016
Our First Podcast Interview! Relay CEO Matt Gillin Discusses Startups and Entrepreneurship
Relay CEO and Co-founder Matt Gillin interviewed by Andrew Warner on the Mixergy podcast. The conversation features the challenges Matt…
Oct 29, 2016
Why I Am Betting on Health Incumbents, Not Startups
Health incumbents have the upper hand over startups as long as they implement new technologies on the front end and…
Sep 15, 2016
The Secret to a Positive Culture: Trust Your Employees
One of the most important things to do when starting a company is to define your culture. If you don’t…
Aug 24, 2016
South Carolina Health Insurer and Relay Create Great Customer Experience
The only South Carolina-owned and operated health insurance carrier and Relay Network, the secure customer messaging company, worked together to…
Jun 27, 2016
Millennial Banking Strategies to Boost Student Loan Application Completions
Relay-built mobile messaging platform increases student loan application completions by 10% and helps Citizens Bank effectively reach historically elusive millennial…
Jun 19, 2016
A Rundown of What Key Philly Software Makers are Doing for Customers
As consumers force business onto smartphones, made-in-Philly software plays a robust part. America “is in a customer-service crisis,” says Matt…
Jun 01, 2016
Citizens Bank and Relay Network Receive Award for Innovation Excellence
PROVIDENCE, RI AND RADNOR, PA – Citizens Bank and Relay Network, the secure customer messaging company, today announced that their digital…
Apr 14, 2016
Celent Honors Relay Client for Digital Banking Solution
Celent announced the winners of the Ninth Model Bank Awards at its annual Innovation & Insight Day conference, held at the…
Mar 04, 2016
Relay CEO Wins Tech Innovation Award
Philadelphia Business Journal names Relay’s CEO Matt Gillin a Tech Disruptor for creativity and ingenuity in the field of technology.…
Oct 29, 2015
This is What the Future of Customer Communications Looks Like
There’s incredible opportunity for a new kind of platform purpose-built for customer communications. One that allows businesses and their customers…
Nov 12, 2013
Relay Wins Startup of the Year at Philadelphia Magazine’s Thinkfest 2013
Relay, a new channel for customer communications and one of Philadelphia magazine’s picks for coolest start-ups, announced today that the…
Jan 07, 2013
Health Insurer Launches HIPAA-Compliant Messaging Service for Members
The Philadelphia region’s leading health insurer has contracted with Relay Network, LLC (Relay), a market leader in connecting consumers and businesses,…