secure, compliant customer and patient outcomes platform
Better Outcomes. Trusted Platform.
Relay Network is a leading provider of a secure and compliant customer and patient outcomes platform that combines reach with personalized scrolling business content to help drive measurable outcomes at scale.
As enterprises deploy AI to decide who to reach and what to do next, Relay Network enables those deployments to finish the job. It carries each decision to the customer or patient, completes the action securely, and returns verified results to your systems.
Trusted by regulated enterprises in life sciences, healthcare, and banking.
Proven
Performance
Performance
Life Sciences: Consent
A patient provides HIPAA consent from their phone, with no app or login
3.4 days faster consent than traditional channels
Life Sciences: Refill
A patient is notified of an upcoming refill and confirms with one-click
21% lift in medication refill
Banking: Funding
A new customer funds their account digitally
14% lift in digital funding rates; customer funding 2 days sooner
Health Plans: Onboarding
A new member completes onboarding steps
24% reduction in call volume during onboarding
Health Plans: Redetermination
A member who is eligible for redetermination clicks to renew
81% of members clicked to renew
What Our
Clients Say
What Our
Clients Say
What I like about Relay is the mechanism for communicating, because it is intuitive. It is simple, and it moves you from the messaging to the actual content very seamlessly. It’s a very simple and elegant way to meet your customer where they are.
– CXO, Regional Health Plan
What Our
Clients Say
What Our
Clients Say
What I like about Relay is the mechanism for communicating, because it is intuitive. It is simple, and it moves you from the messaging to the actual content very seamlessly. It’s a very simple and elegant way to meet your customer where they are.
– CXO, Regional Health Plan
What Our
Clients Say
What Our
Clients Say
I think one of the benefits of Relay is you’re sending the customer to one place. Having this consistent experience in the one spot that customers get familiar with, I think really adds a lot of value to the experience.
– Head of Credit Card, Large Retail Bank
What Our
Clients Say
What Our
Clients Say
Relay built a bridge between what a customer is trying to get done and landing them in exactly the right place to complete that transaction. And that’s why it was so powerful so quickly.
– VP & GM of Individual Market, Large Health Plan
What Our
Clients Say
What Our
Clients Say
With Relay, we are able to reach 1.8 million members with a message that we’ve crafted in 30 minutes, because we know that it’s important and we know that we can get it into their hands. We never would have been able to do that through traditional channels.
– Director Marketing Strategy, Large Health Plan
built for today, future-proof for tomorrow
How Relay Works
Your CRM, data platform, or AI system decides who needs to act and what you need them to do. Relay carries that decision to the customer or patient, completes the action, and returns verified proof to your systems of record.
Your system signals a need: a prescription due for refill, an account not yet funded, a health assessment overdue. Relay Connect receives the event through API and native connectors for Salesforce, Adobe, Dynamics, and more.
Your system signals a need: a prescription due for refill, an account not yet funded, a health assessment overdue. Relay Connect receives the event through API and native connectors for Salesforce, Adobe, Dynamics, and more.
The customer or patient gets a secure text and opens a personalized Relay Feed. There they review, consent, sign, or complete the task, with no app download or login. Comply Core validates each interaction, and Smart Actions personalizes follow up.
The customer or patient gets a secure text and opens a personalized Relay Feed. There they review, consent, sign, or complete the task, with no app download or login. Comply Core validates each interaction, and Smart Actions personalizes follow up.
Relay Insights Studio sends delivery proof, consent records, and completion data back to your CRM, BI, and compliance systems.
Relay Insights Studio sends delivery proof, consent records, and completion data back to your CRM, BI, and compliance systems.
Relay Platform Components
Relay
Connect
Connect
Receives events and API calls from Salesforce, Adobe, Dynamics, and any other system or platform you use.
Relay
Comply Core
Comply Core
HITRUST r2, SOC 2, HIPAA, and TCPA enforced with every message.
Relay
Smart Actions and Power Ups
Smart Actions and Power Ups
Delivers and captures the information you need and completes the actions you want. Sets the timing and logic for follow-up.
Relay
Channel Environment
Channel Environment
A secure, branded space where customers and patients complete high-value actions.
Relay
Insights Studio
Insights Studio
Captures verified proof of delivery, consent, and completion and returns it to your systems.
Trust and compliance
Compliance is Built into the Platform, Not Added On
Interactions involving PII and PHI are validated per event inside the Relay Channel Environment, not only at the database level. Relay is hosted on AWS with state-of-the-art encryption and access controls.
Review reports and documentation in our Trust + Security Center.
What Clients Receive
returned to your CRM, BI, and compliance systems.
99.95% uptime monthly SLA
99.95% uptime monthly SLA
Zero compliance violations ever
5+ year average client tenure
Under 1% average opt-out rate
More Verified Actions. Compliance on Every Interaction. Visible Proof.
From Intent to Completion
Enterprise systems (CRM, data platforms, and AI) decide every day who needs to act and what should happen next. Relay Network carries that decision to the customer or patient, helps them complete it securely, and returns verified proof to your systems. From onboarding and consent, to refills and renewals, the action gets done and you can prove and track it.
Why Enterprises Choose Relay
Proven Outcomes
Proven Outcomes
Every completed action is measurable and auditable.
Why Enterprises Choose Relay
Proven Outcomes
Proven Outcomes
Every completed action is measurable and auditable.
Why Enterprises Choose Relay
Compliance Built In
Compliance Built In
Designed for regulated communications from the ground up and enforced on every interaction.
Why Enterprises Choose Relay
Built for the Long Term
Built for the Long Term
5+ year average client tenure.
Why Enterprises Choose Relay
Works Behind Your Stack
Works Behind Your Stack
Regardless of what you build next, Relay performs behind it.
See How Relay Completes Customer and Patient Actions
Watch this short explainer video about Relay
