Gartner names Relay in research that provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.Read more...
The old ways of reaching customers aren't as effective as they need to be. Relay is different. Unlike channels that are built for everyone, Relay is a unique messaging space that's your own. Now you can create easy, effective interactions with your customers that build strong loyal relationships and reduce servicing costs.
We understand the importance of the customer relationship. That’s why we’ve created a new shared space that makes it shockingly simple to engage your customers at moments of truth.
Relay is more than just the ideal channel for today's digital customer. We get you connected too. Our highly effective onboarding methods increase the number of customers you can reach, accelerating your shift to digital. And our robust reporting shows a real time view of your program's success.
We're now connected to over 85% of our loan applicants and have increased loan completions by 10%.
We've achieved almost 3x more renewals, and at a fraction of the cost of other channels.
Relay applies the same accessibility to information that we're used to in our personal lives to the customer relationship.
Relay is a game changer for the entire industry.