MAKE CUSTOMER EXPERIENCE AN ADVANTAGE,
NOT A BUZZWORD.

Engage your customers with personalized mobile experiences on a secure, interactive channel that increases revenue, reduces costs, and improves outcomes. All with nothing to download.

RELAY IS

CONNECTED CUSTOMER
EXPERIENCES

Relay instantly creates a mobile connection between businesses and their customers that reaches more people than apps, portals, and emails alone, requires no on-going technology resources, and easily automates the customer experience for valuable interactions.

Relay named a

2017 Gartner Cool Vendor

Gartner names Relay in research that provides application leaders and customer service business buyers with a view of five Cool Vendors that bring innovation to the customer service and support space.Read more...

1

Instant
mobile adoption

Our TCPA-compliant solution connects you to your customers and extends your digital reach beyond apps, portals, and email.

2

Better customer
outcomes

Easily create multi-step journey workflows that guide customers through lifecycle events to reduce service costs and improve outcomes.

3

Easy to use
and integrate

Use Relay as a standalone tool, or to augment your CRM, marketing automation, or customer support platforms.

COMMUNICATE DIFFERENT

OUR END-TO-END
SOLUTION

CREATE

CX
Builder

Build journey workflows that automate and enhance the customer experience

ONBOARD

Mobile User
Adoption

Collect mobile numbers and consent for customer onboarding

ENGAGE

Customer
Messaging

Drive action through SMS notifications and a 1:1 web based message feed

MEASURE

Data and
Analytics

Track customer experience analytics and data in real time

Component No.

CX BUILDER

Relay’s CX Builder gives you the tools to build journey workflows that automate the customer experience through an easy-to-use interface. Develop workflows with triggers and actions and make real-time updates to optimize results, all without ongoing IT investment or writing a line of code.

Component No.

MOBILE USER
ADOPTION

Relay enables you to engage more customers with a mobile experience. Our platform collects and links mobile numbers to customers’ accounts, captures and manages SMS opt-ins, and connects customers to their Relay feed, all while following TCPA compliance.

Component No.

CUSTOMER
MESSAGING

Our notification engine and always-on message feed guide customers through important lifecycle events. Customers can view messages, take action, and see a complete history of their interactions in one place.

NO DOWNLOAD REQUIRED

Relay is a web-based channel, not an app, removing the friction that gets in the way of high adoption rates.

SECURE AND COMPLIANT

Relay gives enterprises a secure mobile communication channel that adheres to HIPAA, PCI, and TCPA compliance.

FLEXIBLE BRANDING

Relay gives you the flexibility to brand your experience on a company, product, department, or individual level.

Component No.

DATA AND
ANALYTICS

View all your customer experience events and performance in real time, and drill down to an individual message or user. All data can be pulled into your existing systems.

CHECK IT OUT

START EXPLORING

CREATE

CX
Builder

ONBOARD

Mobile User
Adoption

ENGAGE

Customer
Messaging

MEASURE

Data and
Analytics

SEEING IS BELIEVING

Check out a custom demo

A picture may be worth a thousand words, but a custom interactive demo is even better. We'd love to show you what Relay can do for your business.