Customer Feed™

An ongoing mobile messaging connection with your customers that delivers content as individualized experiences.

NO DOWNLOAD REQUIRED

Relay is a web-based, customer messaging platform, removing the friction that gets in the way of high adoption rates.

SECURE AND COMPLIANT

Relay gives enterprises a secure mobile communication channel that adheres to HIPAA, PCI, and TCPA compliance.

FLEXIBLE BRANDING

Relay gives you the flexibility to brand your experience on a company, product, department, or individual level.

THE RELAY

CONNECTED EXPERIENCE

Lead your customers through multi-step journeys during important moments. Relay customers are more educated, less costly, and more likely take action on the things that drive value.

Relay Connected Experience

ONE FOR ALL

Branded Messages

An ongoing relationship with your customers involves many different departments or groups within your business. With Branded Messages, a specific department or individual can post messages to a Customer Feed, complete with that department's brand or individual's name and image.

MESSAGES THAT MATTER

Guided Customer Experiences

Deliver digital, personalized experiences for all of your customer lifecycle events

ONBOARDING
CROSS-SELL, UP-SELL
LOYALTY
PURCHASE CONFIRMATIONS
PRODUCT EDUCATION

SCHEDULING
MOVES, ADDS, CHANGES, DELETES
USAGE
DIGITAL TOOL ADOPTION
RENEWALS

BILL PAY
TROUBLESHOOTING
APPLICATION PULL-THROUGH
REMINDERS
GOING PAPERLESS

OUR END-TO-END SOLUTION

Invitation

Collect mobile numbers and consent; activate your connections

Customer Feed™

Send SMS notifications and engage customers with an ongoing feed

CX Builder™

Quickly create and manage automated, guided customer experiences

Integration Suite

Easily integrate with your existing suite of customer engagement tools

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