INCREASE DIGITAL PATIENT ENGAGEMENT AND REDUCE COST TO SERVE

Simplify and improve the patient experience through proactive, personalized support timed to critical moments in the healthcare journey like pharmacy onboarding, Rx refills, and fulfillment.

This is Relay

MORE EDUCATED PATIENTS

Provide patients with an aggregated, HIPAA-compliant message feed on their mobile device to easily access all of their relevant Rx information, including full PHI.

HIGHER DIGITAL ENGAGEMENT

Help patients better utilize their medications and pharmacy benefits through an improved digital experience.

REDUCED OPERATIONAL COSTS

Reduces the need to make multiple, costly outbound phone calls to reach patients so you can focus on clinical interactions that really matter.

Relay awarded

Healthcare Marketing Impact Award

Modern Healthcare recognized Relay Network in its role for creating the Digital Campaign of the Year for Maxor that resulted in 35% faster refills.

DOWNLOAD PHARMACY SERVICES CASE STUDY →

"Our ability to now easily engage members through their mobile device and provide clear recommendations, tailored specifically for them, is a dramatic leap forward in getting patients the information they need to make the best choices within their pharmacy benefit.”

MIKE EINODSHOFER
CHIEF PHARMACY OFFICER
at MAXOR NATIONAL PHARMACY SERVICES

THE VALUE IN PHARMACY SERVICES

⁃ Improve the patient experience and employer satisfaction

⁃ Provide an enhanced digital welcome and onboarding experience

⁃ Increase ability to engage hard-to-reach patients at critical moments

⁃ Convert more interactions to digital channels

1

Reduction in

OUTBOUND PHONE CALLS FOR ENGAGED PATIENTS

2

Faster

REFILLS FOR AT-RISK PATIENTS

3

Increase in

SWITCH TO GENERIC Rx

4

Digital

VERIFICATION OF SHIPPING ADDRESS

5

Decrease in

CARE GAPS

High-value journeys for KPI achievement in healthcare

Relay gives PBMs, Specialty Rx and Mail Order providers the tools to deliver digital, personalized experiences for all your important clinical interactions

Rx REFILLS

PRIOR AUTHORIZATION

FINANCIAL ASSISTANCE

PATIENT SATISFACTION

CLINICAL ASSESSMENT

ADHERENCE

ONBOARDING

INTERVENTION

SHIPMENT TRACKING

REVERIFICATION

PORTAL AND APP ADOPTION

ADDRESS CONFIRMATION

HIPAA DISCLOSURE

BILL PAY

REMINDERS

THERAPY EDUCATION

CLAIMS

CLICK TO CALL

Want to talk? Give us a call: 484-654-9087

Recognized by

Specialty Pharmacy Times Gartner Magic Quadrant American Healthcare Insurance Plans NASP VentureBeat American Healthcare Leader Modern Healthcare Healthcare Marketing Impact Award Fortune