Mobile User Adoption

Mobile User Adoption

Relay enables you to engage more customers with a mobile experience and quickly extends your digital footprint beyond apps, portals and email, all while remaining TCPA compliant.

Establish massive mobile connectivity by maximizing every touchpoint

How it works

CONNECTIONS START HERE

Onboarding channels

Invite your customers to connect to your feed through existing channels:

Web Onboarding

Streamlined and integrated

WEB ONBOARDING

Add a new mobile number capture field to your existing web forms, or leverage fields you already have in place to deliver a premier onboarding experience and quickly increase your mobile adoption rate.

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Customer Service Agent Onboarding

Personal and timely

CUSTOMER SERVICE
AGENT ONBOARDING

Give your customer service agents the ability to invite customers to your feed. Turn any inbound customer service call into a connection with that customer for the life of the relationship.

File Onboarding

Universal and immediate

FILE ONBOARDING

Upload your existing customer data to quickly and easily jumpstart your connections. Relay will perform an analysis of your data and connect you to customers with a mobile number on file.

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IVR Onboarding

Easy and effective

IVR ONBOARDING

Invite customers to connect when they call into your IVR. This is one of the most effective ways to drive onboarding for your new and existing customers.

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TCPA COMPLIANCE

TCPA compliance? We've got you covered.

TCPA is top of mind for any business looking to use mobile to communicate with its customers. We keep you compliant with TCPA by managing customers’ communication preferences and opt-ins. We capture, store, and manage mobile consents and provide guidance to ensure the way you capture consent and the messages you send are TCPA compliant.

CREATE

CX
Builder

ONBOARD

Mobile User
Adoption

ENGAGE

Customer
Messaging

MEASURE

Data and
Analytics