SECURE CUSTOMER MESSAGING SOLUTIONS FOR UTILITIES

Establish a digital relationship, reduce churn, and lower service costs with secure messaging for your customers. Relay improves customer loyalty and retention for utilities companies through a new mobile channel for personalized service experiences aligned to KPI achievement.

Energy customer loyalty

IMPROVE CUSTOMER RETENTION

Customers say making it easy to get things done is the #1 thing service providers can do to win and keep their business. Deliver one-to-one service experiences that simplify key interactions and keep your customers informed.

INCREASE CUSTOMER SATISFACTION

Establish digital relationships with more of your customers that drives education, utilization, and uptake of your products and services. Customers using Relay achieve record-high NPS, the key indicator of loyalty.

REDUCE OPERATIONAL COSTS

Gain a more efficient communication channel for billing, renewals, and customer servicing that reduce your inbound call volume and reliance on direct mail.

SEE RELAY CASE STUDY FOR ENERGY →

"We've achieved almost 3x more renewals, and at a fraction of the cost of other channels."

THE VALUE IN UTILITIES

⁃ Improve Net Promoter Scores (NPS)

⁃ Provide an enhanced welcome and onboarding experience

⁃ Increase contract renewals

⁃ Reduce inbound calls and servicing costs

⁃ Improve billing and account servicing operations

1

Decrease in

INBOUND SERVICE CALLS

-33%
2

Reduction in

CUSTOMER CHURN

-2%
4

Reduction in

DIRECT MAIL PIECES

-40%

High-value journeys for KPI achievement in energy

Relay gives you the tools to deliver digital, personalized experiences for all of your customer lifecycle events

ONBOARDING

REFERRAL

RENEWALS

CUSTOMER WINBACKS

USAGE

PAPERLESS BILLING

AUTOPAY

MOVES, ADDS, CHANGES, DELETES

SERVICE OUTAGES

REWARDS AND PROMO OFFERS

ENERGY CREDITS

DIGITAL TOOL ADOPTION

Recognized by

Wall Street Journal VentureBeat TechCrunch Forbes Loyalty360 Award
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