Establish a digital relationship, reduce churn, and lower service costs with secure messaging for your customers. Relay improves customer loyalty and retention for utilities companies through a new mobile channel for personalized service experiences aligned to KPI achievement.
Customers say making it easy to get things done is the #1 thing service providers can do to win and keep their business. Deliver one-to-one service experiences that simplify key interactions and keep your customers informed.
Establish digital relationships with more of your customers that drives education, utilization, and uptake of your products and services. Customers using Relay achieve record-high NPS, the key indicator of loyalty.
Gain a more efficient communication channel for billing, renewals, and customer servicing that reduce your inbound call volume and reliance on direct mail.
"We've achieved almost 3x more renewals, and at a fraction of the cost of other channels."
⁃ Improve Net Promoter Scores (NPS)
⁃ Provide an enhanced welcome and onboarding experience
⁃ Increase contract renewals
⁃ Reduce inbound calls and servicing costs
⁃ Improve billing and account servicing operations
Relay gives you the tools to deliver digital, personalized experiences for all of your customer lifecycle events