Deliver intelligent and personalized communications for known cable customer service events that improve Net Promoter Scores (NPS), reduce service costs, and increase revenue.
Easily solve for some of you most painful and costly customer service moments. Relay allows you to deliver journeys for anticipated lifecycle events that reduce inbound calls and truck rolls, while increasing self-service success rates.
94% of consumers within cable say the service-based mobile experiences they have via Relay are helpful and make them more likely to recommend their provider.
Eliminate the need for your customers to search for information or call support. Cable companies using Relay achieve record-high Net Promoter Scores (NPS), a key indicator of loyalty.
"Cox partnered with Relay Network to establish a lasting, digital connection with its customers on a private engagement channel that helps users complete transactions with ease. Users are connected to Cox the moment they place an order, and receive a stream of personal, actionable communications on their private feed that guides them through the digital box upgrade process."
⁃ Improve Net Promoter Scores (NPS)
⁃ Provide an enhanced welcome and onboarding experience
⁃ Increase Average Revenue Per User (ARPU)
⁃ Reduce inbound calls and truck rolls
Relay gives you the tools to deliver digital, personalized experiences for all of your customer lifecycle events